FAQs
Q: Are Hey Mumma Co playmats machine washable?
A: Yes, our playmats are machine washable for easy cleaning. Simply toss them in the washing machine on a cold gentle cycle, using a mild detergent, and air dry.
Q: Can I put the playmat in the dryer?
A: We do not recommend using a dryer for our playmats. The high heat can affect the waterproof backing and compromise its functionality. It's best to air dry or tumble dry on low heat to preserve the quality of the playmat.
Q: Can silicone bibs & bowl products be cleaned in the dishwasher?
A: Yes, silicone products, including our silicone-based accessories, can be safely cleaned in the dishwasher. Just place them on the top rack and run the dishwasher as usual. This ensures a thorough and convenient cleaning process.
Q: How do I care for the playmat to maintain its quality?
A: To keep your playmat in top condition, we recommend regular cleaning with a mild detergent and warm water. For any spills or stains, gently wipe them off with a damp cloth. Avoid using harsh chemicals or abrasive materials that could damage the playmat's surface.
Q: Can I use the playmat for other activities besides playtime?
A: Absolutely! Our playmats are versatile and can be used for various activities such as nappy changes, picnics, or as a cozy spot for storytime. They are designed to enhance your everyday routines and create a comfortable and enjoyable experience for you and your little one.
Q: How long does shipping take?
A: We strive to ship your order as quickly as possible. Shipping within Australia typically takes 2-5 business days, but please note that delivery times may vary depending on your location and any unforeseen circumstances.
Q: Can I return my playmat if I'm not happy with it?
A: Yes, we have a 30-day happiness policy that allows you to return your playmat if you're not completely satisfied. If you're not happy with your purchase, simply reach out to our customer service team within 30 days of receiving your order, and we'll guide you through the return process. Your satisfaction is our priority, and we want you to love your Hey Mumma Co playmat!